1. Website Terms & Conditions
The terms ‘EEC’ or ‘Circus Berlin or ‘us’ or ‘we’ refers to the owner or license holder of the website whose registered office is The European Entertainment Corporation Ltd, 7 Bankside, The Watermark, Gateshead, United Kingdom, NE11 9SY.Company registration number 10192364. Registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. General Terms & Conditions
EEC Ltd and Circus Berlin reserve the right to request and carry out bag searches at the circus. You may be denied entry if you refuse a request to be searched. Please be patient when entering the circus and allow extra time when planning your visit. We stress that there is no specific intelligence relating to any threat to circus-goers, and thank you for co-operating with our wish to keep you safe.
Customers are required to collect tickets 30 minutes before the advertised start time of the performance. This applies to all sales including phone and internet bookings.
Seats must be occupied 15 minutes before the advertised start time, or we reserve the right to refuse admission.
Sales by phone, by internet, and some sales in person will attract a booking fee. Booking fees may vary according to the service provided.
Tickets may be available from several sources and these may have varying offers, charges, allocations or availability.
Booking by phone
Our phone lines are open daily including Sundays and Bank Holidays.
Calls are charged at your standard network charges.
If you reserve the tickets over the phone, tickets will be held at the circus for collection, and only the cardholder will be able to collect them, presenting the payment card used for the booking.
Booking in person
The ticket office at the circus is open to callers on each day of our visit, from 9am until 9pm and or other advertised dates and times.
We welcome payments by cash, cheque, most major credit or debit cards, sorry our systems are not able to process American Express.
There is no booking fee when purchasing in person at the Box Office.
On-line booking is available at all times through our website ticketing partners: www.circusberlin.co.uk
Online tickets are available normally on the day of the performance but subject to the availability and cut of times of our ticketing partners.
You will receive an email ticket and/or booking reference and this should be shown at the box office. Some ticketing partner will specifically ask to provide a PRINTED version of your ticket, in order to be admitted. It is customer responsibility to have the correct and valid form of tickets upon arrival.
A booking fee maybe charged per transaction.
At busy times we have a collection only point to help you collect pre-paid tickets quickly and easily.To collect tickets customers will be required to present the payment card used for the booking (to cross check identity), and any form of vouchers or offers declared during the phone call.
Failure to provide discount vouchers on collection, or any claimed offers during phone reservation, could lead to extra charges.
Refunds & exchanges
We regret we are unable to make refunds for tickets once they have been paid for. Tickets purchased at our on-site ticket office can however, be reviewed, and date changed, based on availability and at managers Discretion, based on the circumstances.
Any changes applied to the original reservation incur in £1 administration fee.
Discounts & group bookings
Discount vouchers are distributed for certain performances. These must be presented at the time of purchase or declared over the phone, and eventually presented when tickets are collected.
The conditions of use are stated on the voucher and such discount vouchers cannot be used with any other offer or against tickets already purchased.
Discounts are available for group bookings of 10 or more people. These must be arranged and pre-paid by phoning 020 3375 3970.
Other special offers may be advertised and may vary by date or location.
Children under the age of two years are permitted to sit on parent/guardian’s lap and no ticket purchase is necessary.
Children of two years and over are required to occupy a seat and a ticket must be purchased.
Persons of sixteen years and more are considered adults.
Children unaccompanied by a responsible adult are not permitted into the circus.
Each performance lasts approximately two hours twenty minutes, including an interval. Please note that, because this is a live event, the duration can vary and without prior notice.
Light refreshments, hot food and circus souvenirs are available before the show and until the end of the performance interval. Please enquiry if you have any allergy or specific food request.
We provide a parking area for prams and pushchairs at the entrance and you are welcome to leave these here at your own risk. Fire regulations do not permit prams or pushchairs within the seating areas.
The Big Top is heated and climate controlled as required.
The performance may include bright or flashing lighting, non-particle smoke effects and loud sound effects.
The performance is produced with regard to eradicating physical reaction triggers.
We endeavour to provide clean toilet facilities at every venue.
We offer customers ‘cashback’ with credit or debit cards, with no charge applied.
Still and video photography
This is an interactive performance. Please do not switch off your phones Instead; Tweet, Text, Instagram Facebook all you like. Photography must be taken strictly without flash.
Video Filming for private use is encouraged. (Commercial photography and video filming is not permitted without prior agreement and payment of a location fee and performers fees).
You must turn of your ringer on your phone and be considerate at all times to people around you watching the performance, any one not been considerate will be informed to stop using their phone or handheld device.
Facilities for the disabled, the physically impaired, and wheelchair users.
Point of sale
Reserved parking space are sometimes available, but not guaranteed in every location, with regard to site and health and safety restrictions, to those with mobility difficulties.
Our ticket office staff are able to recommend the most appropriate seating/space for each individual. They will communicate with door staff, to alert them to any arrangements that may be required in advance of the individual going into the tent.
Front of house assistants will make space available for storage of any personal belongings as necessary, within the designated area inside the foyer tent.
No dogs with the exception of dogs for the disabled, guide dogs, or hearing dogs are allowed onto the circus premises.
The door attendants escort every member of the public to their seats, or will advice visually to the correct area of the theatre.
Circus staff are clearly identified by their uniform.
Our designated wheelchair spaces are within the last row of the best seating section (Ringside) and available at a special price by calling the ticket office 0203 375 3970.
Physically impaired groups
We offer ringside seating at special rates for each person in a group, with no charge for essential helpers or carers. Please note that this facility is not available for every performance.
Tickets must be booked and paid for in advance by calling 020 3375 3970
Dogs for the disabled
We welcome dogs for the disabled, guide dogs and hearing dogs. Those with a dog will be placed within the ringside seating. Water for dogs is available on request.
Please inform us when you will be accompanied by your dog so that we can ensure adequate space is made available.
Interaction with children / Child Protection policy
As I’m sure you would expect, Circus Berlin is committed to safeguarding the welfare of children and young people. In this respect Circus Berlin acknowledges its position as a powerful medium of influence. Circus Berlin has a duty of care to protect its own staff in this respect.
In pursuance of our policy we undertake that:
Circus Berlin staff that you meet are in compliance with the Circus Berlin commitment; Circus Berlin staff will not be placed in a caring or supervisory position, without your express written agreement that has been made in advance of the visit event etc.
Circus Berlin staff will not ask for the personal details or contact details of any young person or offer their own details. Only generic Circus Berlin contact details will be provided.
For our part we ask that you undertake that:
You will not leave any Circus Berlin staff unaccompanied in the presence of a child or children without our express written agreement that has been made in advance of the visit or event.
You will inform your child / children that they must not ask any Circus Berlin staff for their personal details or give their personal details to any staff
That they must not approach Circus Berlin staff unless accompanied by a parent, teacher or carer etc
The Lost Children Point for the circus is clearly marked normally at the cafe in the foyer tent.
The management reserves the right to refuse admission.
Due to the hazardous nature of circus performance we reserve the right to alter the advertised programme at any time.
Parents/guardians are responsible for the children in their care. Please ensure that they remain seated, do not touch or distract the performers, and take proper care at all times
Circus Berlin takes no responsibility for loss or damage to property, howsoever caused.
The Circus Berlin name, logos and images are copyright.
This policy may be revised at any time.
WIN A FAMILY TICKET OR SOCIAL MEDIA COMPETITION WINNERS
The prize is a Family ticket for 2 Adults and up to 2 Children, in the grandstand area, unless specified otherwise. There is no cash alternative.
All competition entrants must “Like” Circus Berlin Facebook fan page, and comply with any other stated conditions of the competition and respond through Facebook or the corresponding social media site only.
The competition is only open to people aged 18 or over in the UK. The competition is not open to employees of Circus Berlin, their subsidiaries, families, agents, their affiliates or anyone involved in the competition.
The winner/s will be drawn at random on the advertised closure date and will be notified by Facebook message amd/or on a public message.
Only correct & completed entries will be entered into the prize draw. The judges’ decision is final and no correspondence will be entered into. In the event of the winner not being able to accept the prize they can (when agreed by Circus Berlin) nominate a family member to accept on their behalf. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at Circus Berlin discretion. No purchase necessary. Circus Berlin reserves the right to substitute the prize for one of its choosing which has a value the same or greater than the original prize, in the event of circumstances outside its control. The prize is subject to availability and change. Entry into the prize draw will constitute acceptance of these Ts&Cs. Promoter: European Entertainment Corporation Ltd t/a Circus Berlin.
This revision: February 2019